TERMS AND CONDITIONS

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Cancellation Policy

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At Samantha Rutt Coaching & Norfolk Mind & Body, I value your time, energy, and commitment and I promise to respect it. In return, I ask that you do the same for mine. These terms help ensure fairness and clarity for both coach and client.

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Session Cancellation

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• Cancellations must be made at least 24 hours in advance of the scheduled session.

• Sessions cancelled with less than 24 hours’ notice will be charged in full or deducted from your package.

• If I ever need to cancel or reschedule, I will always give as much notice as possible and offer a new time that works for you.

Refunds

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• Payments for coaching packages or single sessions are non-refundable once the coaching has started.

• Unused sessions within a package may be transferable or held as credit (valid for 3 months), depending on the situation.

Rescheduling

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• You may reschedule your session (with 24+ hrs notice) by contacting me directly via email or text.

• Repeated cancellations or no-shows may result in loss of booking privileges or a pause in the coaching agreement.

Commitment to the Process

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• One thing that is a must and I ask of all my clients is BE HONEST I cant help you unless your firstly honest with yourself and take the brave step and are honest with me.

• Coaching is a collaborative process, showing up consistently, on time, and with intention is key to your progress.

• If you ever feel stuck, demotivated, or unsure  I'm here to support and adjust where needed.​